Overall Excellence Award
Customer Focus Excellence Award
Customer Story : Government organization
Problem
High cost, low efficiency, disjointed technical operations across various governmental entities and departments.
Solution
Implementation of the Shared Service Center.
Outcomes
1. Awarded 2 Government Customer Support Excellence awards in 2010 for Overall Excellence and Customer Focus Excellence
2. Ensured negotiated Service Level Agreements by the virtue of proactive service support and clear communications with customer’s leadership team
3. Created and managed the Service Catalog
4. Increased customer satisfaction from 30% to over 90%
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