Increased Customer Satisfaction
Reduced Operational Costs
Customer Story : Global logistics provider
Problem
Inadequate IT structure to support ongoing and evolving global needs
Solution
Unification of IT support globally into one platform, training and deployment of ITSM best practice to regional support teams
Outcomes
1. Global ITSM processes model and tool
2. Reduced operational costs by 70%
3. Brought down response time for all request types from over 600 minutes to under 15 minutes
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